You have questions?
Below are answers to commonly asked questions organized into different categories for easy reference.
Kids Parties
Where are your services available?
My Studio Party offers its packages in multi-city locations across Canada including Montreal, Ottawa-Gatineau, Toronto, Edmonton, Calgary and Vancouver. If you are not in these areas, no problem! We will go to you.
Our online virtual parties are available across Canada and the US
What are you COVID-19 protective measures?
Whether for kids' birthday parties, a corporate event or a team-building activity, our main priority is to provide you with unique entertainment at the service level that you expect.
Your safety is important to us, and we are taking steps to ensure both you and our hosts are protected from the risk of infection and communicable diseases once our parties' service resumes back to normal.
Some of these measures include:
- Disinfecting our accessories before and after each party
- Respecting the required distance between our hosts and our customers and the kids
- Wearing masks and gloves as necessary
- Respecting all other measures specified by the authorities
Please remember that the most effective way to prevent the spread of disease are the things you do yourself:
- Wash your hands often.
- When you cough or sneeze, cover your mouth with a tissue or the inside of your elbow.
- If you have flu-like symptoms, inform the people around you. If your symptoms aren't mild, seek medical care.
What kind of kids birthday parties do you offer?
We offer creative kids birthday parties for all kids ages starting from 3 years old. Our packages include singing and recording studio, dancing and choreography, Light Painting, Slime Party, Painting party and so much more. You can browse our different packages here.
Do the kids need to know how to sing or dance?
The MSP experience is for all ages and all artistic abilities. No specific talent is needed.
Are there any age restrictions?
Our birthday packages start at 3 years old and over. Our events packages are for all ages with no lower or upper age limit! Who says an 80 or 90 year old can’t party like a Rock Star?!
What is the package duration?
Our packages are typically for one hour. Some offer the option to add additional time if needed. Please refer to the package details for more information.
How much room do you require for your set-up?
We need a minimum 8′ x 8′x 8′, well lit area to set-up but space requirements will differ depending on your package. When your booking is confirmed, we will send you a photo of our set-up including dimensions.
For your singing parties, how many participants can sing at a time?
We can accommodate all group sizes. We have recorded groups of 3 to groups of 25. Our event packages can involve larger group sizes of 50 people or more.
Do you have a song list to choose from?
We can pretty much get any song you request. Please visit the following website to help you select your song.
How many friends and family can I bring to watch ?
As many as you like!
For singing parties, how long is it to receive my photos and mixed songs?
We will send you all files electronically via a download link 3 to 4 days after your event.
Popstar
Feel like organizing the coolest birthday party for your child? Stand out from the crowd with a unique party that kids will remember all their life!
VIEW ALL KIDS PARTIES PACKAGES
Red Carpet Party
No matter the occasion, the Red Carpet Party package is a unique team celebration your employees and/or guests will never forget! Office party, 5 à 7, fundraiser and more.
Events Packages
What do your teambuilding workshops consist of?
We offer activities in Creative Team Building, Team Building Games and CSR (Corporate Social Responsibility). In addition, we have specially designed Team packages to accommodate different budgets and to fit your needs.
Please visit MSP Teambuilding website for more information.
I am an event planner or team building provider interested in your services, how can we work together?
If you are a firm offering team building services and/or you are an event planner, we are interested in collaborating with you by integrating the MSP experience to your program. Please do contact us for further discussion.
Add-ons & Other Services
Can you provide us with a venue and catering service for our MSP party?
Absolutely! We offer this service to all our customers in collaboration with our venue partners and event planners.
Do you offer vocal lessons or professional studio services?
MSP offers private vocal lessons, professional demo recording, full album recording/ production and more. We work closely with Montreal’s best musicians, singer-songwriters, producers and mixing engineers to assist you with your creative projects. Please contact us for details.
What about music copyright?
My Studio Party secures its catalogue from a professional music supplier that is committed to honoring the PRS For Music and SACEM agreements by compensating the artists of the reproduced music tracks so that all copyrights are respected.
My Studio Party, respects intellectual property and the copyrights of others and urges its customers to comply with copyright law with respect to the use of the digital recordings (audio and/or video) provided under our packages. The recordings have a limited license and are only for customers’ own personal use therefore non-commercial use.
What are the consent forms for and why do I need to sign it?
The consent forms give MSP permission to take photographs and recordings of a minor and to share these files with the event organizer. Therefore signing the consent forms is mandatory for all minors participating at the event. The consent forms are the responsibility of the party organizer for all minors participating at the event.
Where can I access the consent forms and can I sign it online?
Please see links below to access an example of the consent forms. Links are also available on our website in the footer at the bottom of the page. The forms can also be printed and signed on the day of the event.
Please note all consent forms need to be signed before MSP can share the event photos and recordings with the event organizer.
Payment & Cancellation
Do I have to pay for the full package when I book my date?
Yes, all packages are paid in full upon booking. However, you have 2 days to cancel your reservation with a 100% full refund, no questions asked.
Can I make changes to my package at a later date?
Yes. You can make changes to your package up to 48 hours prior to your event. Please note that extra charges may apply.
What is your cancellation policy?
You can cancel your reservation up to 2 days after your completed online booking date and receive a 100% full refund, no questions asked.
A 50% refund will be issued on cancellations done up to 48 hours prior to your event date minus any extra fees MSP will incur for additional services that you might have requested.
How do I request a cancellation?
Please contact us at info@mystudioparty.ca for a cancellation request and write ‘cancellation’ in your subject header. Our staff will get back to you within 24 hours to confirm your request.
Do you have gift certificates and how can I order one?
Yes we do! Our gift certificates are valid 1 year from the date of purchase and are sent electronically to your e-mail address. Click here to purchase a gift certificate.
Can I cancel my gift certificate?
You have 10 days to claim a full refund on a gift certificate. After this, it is non refundable but you are welcome to sell it or give the voucher to someone else.
Didn’t find the answer?
Send us your question or request by filling out the form to your right and someone will get back to you shortly or call us directly at 1.833.677.2825.